Backup of Sidekick Users' Data Has Been Lost

T-Mobile USA and Danger, Inc. admitted today that a recent problem with the servers for the T-Mobile Sidekick has "almost certainly" resulted in the online version of all user data being lost.

This data can be restored from the smartphone itself however. That's why these companies are urging users to take extra care to not accidentally erase the information stored on the device. As they say, "DO NOT remove your battery, reset your Sidekick, or allow it to lose power."

A Bad Time for Sidekicks
About a week ago , the service for the T-Mobile Sidekick started having sever problems. While some of these have been cleared up, data synchronization has not been restored.

A statement from the two companies to their customers shows the depth of the problems:

Based on Microsoft/Danger's latest recovery assessment of their systems, we must now inform you that personal information stored on your device - such as contacts, calendar entries, to-do lists or photos - that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger.

T-Mobile and Danger have promised to update customers on Monday, Oct. 12 with the latest on the status of this ongoing problem.

The statement goes on to say:

We recognize the magnitude of this inconvenience. Our primary efforts have been focused on restoring our customers' personal content. We also are considering additional measures for those of you who have lost your content to help reinforce how valuable you are as a T-Mobile customer.

Source: T-Mobile