The bottom line question of the Samsung Captivate is, does it captivate the imagination? (pardon the pun) I'd have to say it does. The impressive hardware -- heat issue notwithstanding -- and the solid balance of built-in applications versus room to customize makes it well suited as a device for those upgrading from a feature phone, side-grading from an iPhone, or just looking to get into the Android OS.
Yet, this is a very nice, and probably as well played a package as one can have, especially right out of the box. There's not much that a user will need to do to get up and running.
It would have probably been a good idea on AT&T's side, though, to include the myWireless application and a data counter widget on the one homescreen panel, but that's nothing that can't be quickly added by the owner. Samsung's also going the route of having Galaxy S models on just about every carrier, so the user experience should be roughly the same, with minor style differences playing the real differentiation here.
The Captivate has a lot more going for it than a pretty screen. And that's great, because the competition in this space, especially among Android OS devices, is very tough.
Service, Warranty & Support
Ease of Use
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