If you bought a phone from AT&T prior to yesterday, October 7, you will be happy to know that you have 30 days to decide whether you like it enough to keep it or return it. If you bought a phone from AT&T on Sunday or later, however, you don’t have as much time to make up your mind.
As of Sunday, AT&T has shortened the period during which customers can return new devices from the carrier without incurring any penalties — it has gone from 30 days to 14 days. The only exception to this new rule is AT&T business customers, who still have the same 30 day return/cancellation window.
“AT&T has updated its device return policy. Consumer customers will have 14 days to return a device for any reason and cancel service without paying an Early Termination Fee,” a spokesperson for the carrier said. “While this begins on October 7, AT&T customers will continue to have the option to update their voice and data plans at any time.”
Source: Phone Scoop