AT&T recently began updating its version of the BlackBerry Bold with Visual Voicemail. However, this carrier has discovered a problem, and has stopped to update process.
Exactly what has gone wrong isn’t clear. An internal AT&T document that has leaked out is vague:
AT&T has identified a software issue affecting the interaction between the device and network enhancements being deployed.
In an official statement from the carrier, it says the problem is not widespread, “affecting a small number of customers in a handful of markets.”
AT&T is working to fix the problem and bring Visual Voicemail to its Bold users. AT&T didn’t estimate how long it will be before this problem is cleared up, though.
Those who have already installed it and are having problems are encouraged to call AT&T customer service.