Palm Explains Why the Treo 700w Email Update Was Pulled

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Last week, a software update was released for the Treo 700w. This brought support for Microsoft’s push email system to Palm’s latest smartphone. However, this update was pulled off Palm’s web site just a couple of days later.

At that time Palm didn’t explain why it had taken this action, and many people were worried that the company had discovered a serious bug in the new software.  This was especially worrisome to those who had already installed it on their Treos.

Those people can relax. A Palm spokesperson has released the following explanation:

    After posting the 700w update, Palm received feedback on an issue that appears to be affecting a small percentage of 700w customers running the update. Some decompression software applications may be having difficulty decompressing the .zip file downloaded from the website and, as a result, the installation process will not start. Palm is looking into adjusting the updater, as well as reviewing customer feedback on the installer.

    Palm and Verizon Wireless are committed to customer satisfaction and are working together to provide this update to our customers as quickly as possible.

At this point, the update has not yet been re-posted on Palm’s site, nor has the company revealed when it will be again be available.

More Details on the Treo 700w Update

The most significant part of this software update for the Treo 700w is Microsoft’s Messaging & Security Feature Pack (MSFP). With MSFP, companies are able to deliver ‘push’ email to their employees using Treo 700w smartphones wirelessly connected to their Exchange 2003 servers without the need for third-party software, hardware, or service fees.

Treo 700wTraditional email is pull email, in which a device periodically checks a server for any new messages. In push email, as soon as an incoming email arrives on the server, it is pushed out to the device, and the user is immediately notified of it.

Although much of the focus has been on MSFP’s push email functions, this software update also allows this smartphone to wirelessly synchronize calendar items, contacts, and tasks with Microsoft Exchange.

In addition, it allows over-the-air lookup of a company’s Exchange Global Address List (GAL), and security features for IT administrators, such as over-the-air device password policy enforcement and remote wipe of the device in case it is lost or stolen.

In addition, Palm took advantage of this ROM update to make some other changes. Treo 700w Updater 1.10 also includes enhancements for this device’s image and videos application and a new wireless manager that offers an updated interface for turning wireless radios on and off.

 

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