According to a recent survey, smart phone users say their devices are difficult to use and that tech support for them is unsatisfactory.
The study was commissioned by mobile software company Intuwave and carried out by Taylor Nelson Sofres. Most of the people who participated had deliberately sought out a smart phone because it offered more features than a standard mobile phone. However, they found many of these features hard to use. For example, there are twelve different parameters that need to be correctly set in order allow a Ericsson P800 to access a user’s email account.
Andrew Wyatt, a VP Intuwave, told vnunet.com, “The smartphone market is one of early adopters who, by definition, are more tech-savvy members of the population. Our survey highlights two main areas where these early adopters are being let down: they don’t know of the full capabilities of their smartphone, and once discovered they don’t have the required support to utilize those capabilities.”
According to this survey, 30% of participants ranked “not knowing what features are available” as their top complaint.
Intuwave is advising wireless service providers to provide better tech support, despite the high cost.
The survey also showed that 50% of smart phone users are doing email and other types of messengering on their devices, 45% are keeping track of their addressbook and calendar, 38% are accessing the Web, and 28% are downloading games and information from the Internet.
The sales of smart phones, voice-centric mobile phones which offer many of the same features as handhelds, are currently dwarfed by sales of regular “dumb” phones. However, the number of smart phones sold each year is expected to increase dramatically.