T-Mobile U.S.A. began selling the iPAQ h6315 in August of last year. Since that time this cellular-wireless Pocket PC has not done terribly well, and users had performance complaints and stability problems with the device.
Because of this, T-Mobile stopped offering the h6315 last week.
Now, PhoneMag has been able to obtain an internal T-Mobile document related to this issue. In this, the company acknowledges the many problems customers have had with this handheld.
Options include the palmOne Treo 600, the RIM 7100t, and RIM 7730. All of these come with some store credit, although the company doesn’t say how much.
Users of the h6315 will not be contacted by T-Mobile to be informed of the exchange offer.
Not Giving Up
Also according to the leaked internal document, T-Mobile is not giving up hope on the h6315.
It is working with HP to develop a software upgrade that the two companies hope will fix many of this device’s problems. A version of this upgrade was released for other h6300 series models, but not for the T-Mobile U.S.A. version.
Customers unhappy with their h6315 have the option of exchanging it for one that has had the software upgrade already performed. Naturally, this offer isn’t available until work on the upgrade is complete, which T-Mobile believes will be in the next 30 days.
If this upgrade is satisfactory to T-Mobile, it will begin offering the h6315 again.
Something Definitely Coming Soon
This experience hasn’t soured T-Mobile on Pocket PCs. The internal memo says that the company is committed to offering Windows Mobile-based devices, and that more information on this will be available soon.
This device will include many features the h6300 lacks, like a fast processor, a built-in keyboard, and a GPS receiver.
It will not include one important feature the h6315 has: Wi-Fi. However, it will support EDGE, which means its average data transfer speed is around 135 kilobits per second (kbps), noticeably faster than regular GSM/GPRS networks.
HP has not revealed which carriers will be offering the hw6500, and T-Mobile doesn’t have an EDGE network, and won’t for quite some time. Cingular is the only U.S. company with a significant EDGE wireless network.