Tapwave has officially ended their business of selling PDAs. While the hardware always held a ton of promise, they could never figure out how to distribute and market the product, leading to the same fate as others before it, like HandEra. Great hardware does not make a great company. There are several other components, many of which we said all along Tapwave was lacking, so their failure comes as no surprise to anyone who frequents this site.
It’s sad to see them go, but perhaps more sad that in May they committed to offering buyers great support, which is now more or less obliterated. I feel bad for anyone who recently bought a Tapwave product with the hopes that the company would honor their claims. This is just another in a series of tough blows for PalmSource. While Tapwave didn’t sell many units, just the idea of losing a licensee, while few of the others are picking up any slack, is a problem. Of course that’s reflected in PalmSource’s floundering stock price.
But as one company dies, we hold onto the promise that new licensees like LG will bring something meaningful to the table. Who knows, maybe even GSPDA will release their Smartphones that were due out several months ago. Now is a very critical time for the Palm OS, PalmSource has got to find a way to step it up a notch.
From the TapWave site:
We are sorry to inform you that the Zodiac business was discontinued and service and support are no longer available as of July 25th 2005.
Resources that may still be helpful to you can be found at http://www.tapwave.com/resources and http://www.tapwave.com/support. This includes links to websites where you can find a variety of useful tips and information as well as purchase e-books, Audible books and magazines, Palm OS applications, Zodiac skins, and third party Tapwave Certified games.
Additional products, acessories, and game cards may still be available from COMPUSA, Fry’s, and J&R while supplies last.
We thank you for your past interest and support and apologize for any inconvenience that this may have caused. If you have an outstanding claim with the company, Ueker and Associates will be contacting you shortly.
The Tapwave Team