UPDATE – PalmOne Releases Fix For Tungsten T3 Secure Digital Card Problems

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UPDATE
The fix has been fixed. If you had trouble with the first one, please try agian.
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It’s been weeks in the making, but palmOne has finally released a fix for the T3 SD card issue. Now that the SD slot is no longer a concern, just be sure you get a T3 with the good screen.

Here’s the official statement from palmOne:

UPDATE:

Palm worked aggressively to investigate and now is providing a solution for the SD Card issue reported last month by a low number of customers. After investigation, palmOne determined that there were some situations in which data transfers to SD Cards could fail. palmOne, Inc. encourages all owners of the Tungsten T3 handheld to upgrade their handheld using the software update now available at the palmOne support website: http://www.palmone.com/us/support/downloads/tungstent3/t3_update.html. If the card has been or continues to be unresponsive after taking both of these steps listed below, users are instructed to contact the SD Card manufacturer directly as there are issues with the card that are beyond palmOne‘s control.

Additionally, palmOne recently heard reports about an apparent slowdown in performance after turning the Tungsten T3 handheld off then on again. After investigation, palmOne determined that there were unnecessary audio interrupts, which may appear to affect performance. This Tungsten T3 Update reduces unnecessary audio interrupts.

Palm Tungsten T3 Update

** Important **
palmOne, Inc. encourages all owners of the Tungsten T3 who plan to use SD Cards at any time to upgrade their handheld using the software update below. This update aids in the transfer of data to certain SD Cards, in addition to other updates.

palmOne recommends that you reformat your SD Card after applying this software update. If the card has been or continues to be unresponsive after taking both of these steps, please contact the SD Card manufacturer directly as there are issues with the card that palmOne cannot correct.

The T3Update.prc is a software update for the Tungsten T3 handheld which, in addition to aiding in data transfer to SD Cards, reduces unnecessary audio interrupts that may appear to effect performance.

IMPORTANT: Backup the data on your Tungsten T3 handheld, BEFORE applying this upgrade, by performing a HotSync operation. The Palm T3Update.prc will update the ROM of your Tungsten T3 handheld. During this operation, all data stored on your Tungsten T3 handheld will be removed so backing up before you begin is vital. After performing the upgrade, perform a second HotSync operation to restore your data.

Installation Instructions

If you are a Windows user follow these steps using the appropriate files listed above:
 1. Ensure that your Tungsten T3 handheld is fully charged and has at least 20 Megabytes of memory available.
 2. Perform a HotSync operation to backup the data on your handheld.
 3. Download the T3Update.zip file.
 4. Extract all the files using a standard unzip utility. Note the location of the directory/folder the file is extracted to.
 5. Launch Palm Quick Install on your desktop computer.
 6. Select the correct user name from the User list.
 7. Select the Add button.
 8. Locate the directory/folder noted in Step 4 above and select all the files in the directory/folder to add to the Palm Quick Install Tool. Ensure you install the files to the handheld and not to an expansion card.
 9. Place your handheld in the cradle and synchronize your device to your computer, the Palm Tungsten T3 Update will be installed on your handheld.
10. On your handheld device launch the T3Update application from the launcher screen.
11. Follow the on screen instructions on your handheld to run the update. Your device will automatically reset after the update.
12. Place your handheld in the cradle and HotSync your device to your desktop computer one more time to complete the update.
13. Once this HotSync operation is complete. Delete the ‘T3Update’ application from your handheld using the Delete function from the Handheld Application panel.

If you are a Macintosh user follow these steps using the appropriate files listed above:
 1. Ensure that your Tungsten T3 handheld is fully charged and has at least 20 Megabytes of memory available.
 3. Download the T3Update.sit file.
 4. Your web browser should automatically expand the file and you will see the appropriate .sit file appear on the desktop (or in your default download folder). If your web browser does not expand the file automatically, you will need to use an expanding utility (such as Aladdin Stuffit Expander) in order to decode the .sit file.
 5. Double click to open the T3Update folder.
 6. Double click on the T3Update.prc file (the file should show up in the install screen).
 7. In the “Install Handheld Files” screen select the desired user from the user drop down menu. Ensure you install the file to the handheld and not to an expansion card.
 8. Place your handheld in the cradle and HotSync your device to your computer, the Palm Tungsten T3 Update will be installed on your handheld.
 9. On your handheld device launch the T3Update application from the launcher screen.
10. Follow the on screen instructions on your handheld to run the update. Your device will automatically reset after the update.
11. Place your handheld in the cradle and synchronize via HotSync your device to your desktop computer one more time to complete the update.
12. Once this HotSync operation is complete. Delete the ‘T3Update’ application from your handheld using the Delete function from the Handheld Application panel.



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