Verizon Wireless has once again taken the top spot for wireless network performance in the J.D. Power and Associates semi-annual report, a ranking that is in part due to the carrier’s aggressive 4G LTE network expansion.
This is the 16th consecutive reporting period that Verizon has topped the list for the Northeast region. With fewer customer-reported problems with dropped calls, initial connections, transmission failures and late text messages than its regional competitors, Big Red even scored above industry average for the North Central territory,where U.S. Cellular once again clinched the top spot.
LTE Brings Positive Change
The J.D. Power report, which surveyed 27,000 wireless subscribers between January and June 2012, found the root of many data-related problems to be older 3G/4G technology, like WiMAX and HSPA+, as complaints regarding slow connection speeds from customers using 4G LTE-enabled devices were fewer. As Verizon currently leads the pack in 4G LTE network expansion, the carrier covers more than 75% of the U.S. population and is available in 371 markets across the country.
Results By Carrier
Verizon topped the charts for network performance in five of the six regions included in the report, posting the best overall network performance among the other carriers.
J.D. Power gave AT&T a score of “About Average” in four of the six regions, but gave it just two power circles in the West and Southeast. Sprint’s one stand-out region was the West, but mostly it scored among “The Rest”. T-Mobile got an “About Avergage” in the Northeast region, but in the others it recieved two power circles.
Details of J.D. Power’s Study
Overall network performance is based on 10 problem areas, such as dropped calls, calls not connected, audio issues, failed/late voicemails, lost calls, text transmission failures, late text messaging notifications, Web connection errors, email connection errors, and slow downloads. Carrier performance is tested in six geographic regions, including the northeast, mid-Atlantic, southeast, north central, southwest and west.