Microsoft began sending out a new version of its smartphone OS on Monday to all models running Windows Phone 7. Since then, however, many users have reported that they are experiencing issues and are unable to update.
Michael Stroh countered the complaints via the official Window Phone blog, maintaining that “few large-scale software updates ever [go perfectly]” and that “90 percent of people who’ve received an update notification have installed the new software patch successfully.”
While discussing the other 10 percent, Stroh said that nearly half of those failed updates occurred either due to a poor Internet connection or insufficient computer storage space.
Stroh, however, did acknowledge in an FAQ section that a “small number of Samsung phones” are facing technical issues with the update process and as such, the updates have been briefly suspended for those models.
The update, which can only be received by plugging the Windows Phone into a computer (as opposed to over the air), is designed to “improve the software update process itself,” according to Stroh. It is ostensibly the first step towards updates like the one that will feature the anticipated cut, copy, and paste support.