- Editor's Rating
Toktumi Line2 provides a virtual office phone system to businesses. Its Line2 app for Apple iOS adds a second line to an iPhone or turns an iPad/iPod touch into a VoIP phone.
Line2 for iPhone is $0.99 from the App Store. Once installed it is straightforward to pick a new number or use an existing Toktumi Line2 account.
There are five sections in the program’s interface: keypad, contacts, recent calls, voicemail, and settings.
The keypad’s bottom-left button shows which network is being used for calls; the iPhone can use cell networks and 3G in addition to Wi-Fi.
The contacts page is essentially the same as the iPhone’s contact list except users can switch between the device’s contact list and their Toktumi Line2 contact list; this allows users to separate their personal and business contacts. Toktumi Line2 contacts can be uploaded on the Toktumi Line2 website from sources including Outlook and Gmail.
The voicemail section is organized and convenient; it shows who called, when, and gives options to call them back and delete the voicemail.
The settings page allows users to setup call forwarding and change preferences.
Making and receiving calls worked smoothly via VoIP on my iPod touch. I like how Line2 provides forwarding and send-to-voicemail options.
I also tested the device using an iPhone; making calls over 3G works well assuming a strong signal. Line2 can make calls over a cellular network via Cellular Direct if no 3G/Wi-Fi is available. Cellular Direct mode routes calls through Toktumi Line2; the person on the other end will not notice any difference. Cellular Direct mode uses minutes, unlike 3G or Wi-Fi VoIP calls.
Calls are forwarded to a user-specified number if the app is not open when someone calls. Future versions of Line2 will add push notifications so calls can be received if the app is not open.
If a call is received on the iPhone’s number while in the middle of a Line2 call, the Line2 call can be restored as long as the iPhone call is declined — very slick.
One last feature I want to highlight is conferencing. Up to 20 people can talk at once; simply call someone and click “add call”. The call is hosted on Toktumi Line2’s servers so it will not be lost if the host drops out.
Toktumi Line2 is a polished, well-delivered service for small businesses and consumers. It allows the iPhone to double as a second phone by giving it a unique number and enables the iPod touch/iPad to function as a VoIP phone. The service is $14.95/month for unlimited U.S./Canada calling and low-cost international; this is a fair price, though this service is more practical for iPhone users simply because they can access it anywhere; iPad/iPod touch users must have a Wi-Fi connection.
I have no reservations recommending this service to iPhone users looking to integrate their business and personal lives on one device.
- Call quality
- Works on cell networks
- Conferencing features
- Push notifications not supported yet